We work closely with both our clients and their families from the offset, with a real
Our particular approach enables us to get to know our clients’ individual preferences and personalities, all of which helps ensure a companionable, respectful and dignified service.
Above all, we strive to maintain a client’s feeling of being in control, by providing the levels of respect and empathy we would want for our families and ourselves. Allowing our clients to feel as comfortable as possible with the
We have experience of working with a variety of ages and conditions. From simply being an extra pair of hands through to assisting with more complex tasks, as well as everything in-between. And because we know that no two days are ever the same, we always build in a level of flexibility to our day-to-day care, which means that we are able to stay that little bit longer if required.
Clare helped look after my parents for just over 2 years. It was necessary to handle the initial introduction of the arrangement with sensitivity as one of my parents had dementia. Clare carefully managed to provide care, undertake some household tasks and build initial relationships. Over the next 2 years my parents, and other members of the family, relied on Clare to provide care in many ways – meal times, household tasks, advice, conversation, helping administer medication, errands out of the house and liaison with other members of the family, all done with good humour and an optimistic approach.
Clare and her colleagues at Independence looked after my elderly mum in her own home, providing personal care and cleaning. The team were highly professional and caring and were always fantastic with mum. They were always warm and friendly despite what they had to deal with and mum looked forward to their visits. I would recommend them to anyone looking for similar care for their loved ones.
R. A. Chester